Shipping policy

Shipping Policy

We aim to process and dispatch all orders as quickly as possible.

Shipping within Australia

We currently ship Australia-wide.


Processing Time

Orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.


Shipping Rates

  • Standard Shipping: $9.95
  • Free Shipping: Orders over $70
  • Express Shipping: Available at checkout

Shipping costs are calculated at checkout and may vary depending on your location.


Delivery Timeframes

Estimated delivery times (after dispatch):

  • Metro areas: 2–5 business days
  • Regional areas: 3–7 business days

Please note these are estimates only and may vary.


Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details.


Delays

We are not responsible for delays caused by shipping carriers, customs (if applicable), or events outside our control.


Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


Lost or Damaged Parcels

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at:

📧 hello@suupaplumpco.com.au

We will work with the carrier to resolve the issue.